Moving into a new home brings plenty of excitement, and a long checklist. Somewhere near the top is sorting out your new home electricity connection. But beyond just picking a provider, more Aussies are thinking about what their energy choice says about their values. That’s where a proper Energy Provider Comparison can help you to compare prices and also weigh factors like sustainability, service, and long-term value.
One name that often comes up in these comparisons is Pacific Blue Energy. They market themselves as clean, simple, and carbon neutral, but is that enough to outweigh higher prices and fewer digital tools?
This review unpacks everything you need to know before making a call.
Company Overview: Who is Pacific Blue Energy?
Pacific Blue Energy is the retail arm of Meridian Energy Australia. It operates across Victoria, New South Wales, Queensland, and South Australia. While the company promotes itself as a green energy provider, it sells electricity through the national grid, just like most other retailers. The difference lies in how it matches your usage with renewable sources through carbon offsets or GreenPower options.
How Easy is it to Set Up a New Connection?
Pacific Blue handles new home electricity connections through a simple online or phone setup. While the company does not currently offer an AGL Same-Day Connection-style service, most new customers report that their connection is completed within a few weeks.
The setup process is straightforward. You’ll need your new address, your preferred move-in date, and your ID for account verification. The sooner you apply, the smoother the setup tends to be.
What You Get as a Residential Customer
Pacific Blue offers both residential and business electricity plans. Their plans are generally simple, with no lock-in contracts and no exit fees. Pricing varies by region and network distributor.
Some households might find Pacific Blue plans slightly more expensive than the lowest-cost providers. Based on recent rate comparisons, Pacific Blue’s annual household electricity bill can be between $80 to $600 higher, depending on the area. That’s why it’s important to do a full energy provider comparison before committing.
There are no bundled deals or reward schemes, which may be a drawback if you’re after more perks. Still, for people who value clean energy, the offset and renewable options are worth noting.
What’s Available for Commercial Customers?
Small to medium businesses can sign up for business electricity plans with Pacific Blue. The pricing is based on usage and location, and most offers include carbon offsetting as standard. Larger businesses that need flexible rates or detailed reporting might find better options elsewhere, especially with energy consultants who can negotiate on their behalf.
Business owners should still do an online energy provider comparison across retailers before signing up, particularly if price certainty or load-based discounts are important. Let’s take a closer look at the strengths and weaknesses of signing up for a plan with Pacific Blue.
Strengths
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- No lock-in contracts or exit fees
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- Carbon offset as standard for all plans
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- Support for New Home Electricity Connection without complex processes
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- Fairly transparent pricing structure
Weaknesses
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- Not the cheapest across most regions
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- Limited digital tools and features
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- No loyalty programs or discounts
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- Feed-in tariffs are modest
Plan Features and Green Energy Options
Pacific Blue makes a strong point about being a 100% carbon-neutral energy retailer. This means the emissions from your electricity usage are offset through carbon credits. For an extra fee, you can add GreenPower to your plan as well. This means Pacific Blue will buy electricity from renewable sources equal to your usage.
Keep in mind, though, that carbon neutrality does not mean the power you receive is directly from a solar or wind farm. It’s still grid electricity. This matters if you’re choosing a provider solely based on green credentials.
How is Customer Service and Experience?
Pacific Blue provides customer support via phone, email, and live chat (during business hours). Reviews show mixed feedback. Some customers are satisfied with local, Australian-based support, while others report experiencing long hold times or requiring follow-ups to resolve billing issues.
There’s no app to track energy usage or rewards programmes. The online portal offers the basics, including checking bills, updating payment details, and downloading statements.
This option may suit customers who prefer a straightforward service with fewer features. Others who are used to more digital tools or extras may find it limited.
Should You Sign Up?
Pacific Blue is worth considering if you care about environmental responsibility and want to avoid lock-in contracts. Their plans are basic, easy to understand, and include carbon offsetting by default.
However, if you’re looking for low rates, advanced solar integration, or additional features like rewards, you may want to explore alternative options. This is especially true for those who are price-conscious or run larger businesses.
How to Decide What’s Best for You
The key to finding the right energy provider is to consider what matters most:
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- If your focus is green credentials, Pacific Blue is a solid option.
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- If you want the absolute lowest price, jump online, use a comparison tool and compare rates closely.
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- If you’re moving and want quick service, they manage new home electricity connections well.
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- If you’re managing a growing business, check how their Business Electricity Plans compare to custom commercial packages from other providers.
Wrapping Up
Pacific Blue doesn’t offer loyalty rewards or bundled internet and mobile plans. Instead, it focuses on electricity-only services with a strong environmental message. This approach often appeals to customers who are looking for:
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- Cleaner electricity supply with fewer emissions
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- Simple plans without contract lock-ins
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- A provider that supports local renewable generation
Suppose you’re someone who values sustainability or wants to make better energy choices without complicated contracts or sales gimmicks. In that case, it’s worth taking a closer look at what Pacific Blue includes in its plans, particularly how it supports renewable energy and solar customers.
Need Help Comparing Your Options?
Before you switch, it’s smart to do an energy provider comparison that includes all key factors: price, service, plan type, and renewable credentials. Our online service can make this process a lot easier for you.
If you’re tired of confusing energy plans and unclear costs, we help Australians find and sign up for offers that suit their homes and businesses. We work with a wide panel of trusted electricity, gas, broadband and mobile providers.
We’ve already helped over 100,000 Aussies switch energy providers and save money. There are no marked-up rates. No pressure. Just clear options and expert support when you need it. You can:
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- Browse real plans online
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- Get advice from a trained consultant
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- Set up or switch your utility in a few simple steps
Whether you want a new home electricity connection, business electricity plans, or just a better deal on your next bill, our team is here to make it quick and easy. Call us now on 1300 412 421 or get started online. Saving on your energy and phone bills has never been this easy.